I wish I could give negative stars for this company. Please avoid the stress and failure of promised seriveces and price and go with another company.
The purpose of this review is to hopefully save others the extreme disappointment, lies and financial scam I have been through with moving mania. I have never had such a horrible experience throughout the entire process of a move.
To begin the drivers/loaders first showed up to my job hours late with open beer cans in the truck and smell of beer on their breath. I found one of the gentlemen (Tron) sitting in my condo a lot and wasting time. 5 hours later my items were finally loaded up and I was given a quote of almost three times as much as the original quote provided by Dave the salesman. I understand what a quote is and that I did add a few boxes and containers and that would change the price but it was not three times as much stuff so why was my quote three times as much? I know Dave underquoted so they could present the lowest price and I would go with their company. Sometimes the lowest quote is t the best and I have learned that. I tried multiple times trying to speak with moving mania and found Phyllis the senior support manager to be extremely difficult to work with and was never once of any help in resolving any of issues or concerns. She was constantly extremely rude and belittled me.
My stuff had to be held in their warehouse until I found where I was going to relocate. I was told I had to put in a delivery destination even though I didn’t have one so they picked Ohio where I was from. I was told by Leo the dispatch manager that as long as I didn’t go somewhere too remote my quote would not change based on the high shipping cost I had to pay due to the time of my move in December when shipping freight costs were at their highest. I was told an additional cost of $1200 would be due at destination. I was originally quoted this move would cost less then $2000 (clearly a lie and once they have your stuff you really can’t do much about debating the original quote that was a lie). I had already paid close to $2000 at this point. I was quoted $140 for my monthly storage but later when they had my things I was told it would be over $450 monthly. Leo did go to the warehouse and say the footage of my Items was “mis-quoted” and he adjusted, but it was still $360 a month for storage.
The last step in this horrible process that has already cost way more then quoted was having a destination for delivery. I called to inform them I was ready for delivery to CA (I underatand that is further then OH but I was told my price would not change due to the high cost of shipping at the time I booked). Now my cost has gone up $906.25 in addition to the $1200 and will take weeks to get to me even though originally I was told they will deliver to anywhere in the US within 7-10 days. It’s been two days since they have known my destination and I still have no itinerary, load date or delivery date.
To sum up I am reporting them to Florida Consumer Protection for the above reasons and hope my things arrive soon and undamaged. Based on my experience I am doubtful and feel this company will damage things on purpose and take their time.