For the Public Record,
To be clear, there were four individuals present at my property the morning of September 27th, myself, the Excalibur contracted driver, and 2 laborers. The Excalibur contracted driver and laborers arrived at 12:30PM CA time (3:30 PM at Excalibur in Florida) in a large Ryder truck from the San Fernando Valley.
What Excalibur fails to provide in their email is a copy of the third estimate that was handed to me by the Excalibur driver upon his arrival. This new estimate changed the terms of the move to $5000.00, based on cubic feet, with the expectation of $1000.00 cash up front. This estimate was given to me prior to any weigh-in, discussion, visual walk through, tagging, or documentation in a moving log, to record exactly what items were being relocated to Scottsdale, AZ. In addition, the items to be moved did not increase the weight of the move (per the contract), in fact, the opposite is true, the majority of my furniture (per the contract) had been donated to Angel View Thrift and other items (per the contract) had already been moved into a 15x10 storage locker at Safeguard Storage 4 miles down the street. The only items left to be moved from the property were boxes of clothing and kitchen items, a small dresser and a small sofa. As the home I was moving from was a furnished, leased property, any remaining items, were property of the home owner, including all furniture, linens, mattresses, patio furniture, kitchen appliances, pots and pans, dishes, washer and dryer, including garage items, and other additional household items.
At no time did Excalibur Moving Brokers act as a moving broker on my behalf or have my best interests in mind. The Excalibur contracted driver made no attempt to honor the contract that is presented in Excalibur's email reply to you. Excalibur never had any intention of fairly, honestly, or accurately representing me as their client, or of honoring my $4000.00 contract; this became obvious when my move was booked at the 11th hour with a 2nd $1000.00 price increase, and then a third contract for $5000.00 that was given to me the morning of my move. This new contract was immediately presented to me, in writing by the Excalibur contracted driver, I had never seen this contract before this time nor had it been previously discussed with me by Excalibur.
Excalibur states that "I was having a problem and did not contact them"...that is a blatant lie, heresy, and not based on factual evidence. Excalibur was the moving broker hired by me to facilitate this move. I worked all afternoon with the driver sent to me by Excalibur, requesting he move my contracted items for the agreed upon $4000.00 and to weigh the truck and items, he refused. When the Excalibur driver had me on speaker phone that afternoon, with an individual that identified himself as the "moving supervisor" for Excalibur, this supervisor did not represent my interests, or work on my behalf. The Excalibur supervisor had no interest in "the problem" of not honoring my contract. The new terms dictated to me were $5000.00, based on cubic feet, and $1000.00 cash up front. The items to be moved were never weighed, measured, catalogued, or loaded into the truck, so by Excalibur claiming that I "had more items" is a statement-based heresy and not on factual evidence.
At no time did I refuse to honor the $4000.00 contract I had made with Excalibur. The driver Excalibur contracted for me refused to honor the contract. This is evidenced by the call to Excalibur on the speaker phone to confirm this. As my moving Broker, at no time did Excalibur or their representatives’ step in to honor their contract with me that afternoon, nor did they make any attempt to follow up on my behalf to resolve "the problem". At no time did the Excalibur contracted driver show any interest in representing my move, or attempt to honor my contract, or to move the items in the contract for $4000.00 based on weight.
In closing, at the 11th hour, I had to find a local mover to move my items from the home in La Quinta, AZ to Scottsdale, AZ. Items from the home were moved in a truck smaller than the truck Excalibur had sent to my home, utilizing 2 individuals, the local mover also agreed to move me for $4000.00. I have gained nothing in my business dealings with Excalibur Moving Brokers, I am now out my $1700.00 in deposits to them for breaking their contract with me. Had Excalibur acted as a moving broker on my behalf, acted with my best interests at hand, and honored the agreed upon contract price of $4000.00 based on weight/items in the $4000.00 contract, this situation that Excalibur refers to as "a problem" would have never taken place.
Please Note: Upon request I have ALL storage receipts, phone records, email records, documentation of items that belonged to leased property, donation receipts, local moving company receipts, and other documentation/receipts available for review.